1. The "right" Web 2.0-tools
Before you will use the Web 2.0 in your company, you should be aware of what tool would fit into your business. Some important aspects are your corporate philosophy as well as your company's culture of learning.
2. Encourage competency development
If one of your goals is the encouragement of competencies within your employees - also knows as the self-organization ability in thinking and acting - it is important to create a learning-beneficial working culture. Therefore an error tolerance should be communicated.
3. Communication is everything
Like almost everywhere, communication plays in the learning process and in addition to the transmission of knowledge, especially in the competency development, a very important role. Therefore it is important to give your employees the ability to communication through Web 2.0 tools. Within these tools they can share their experiences and acquire new knowledge.